FLO was selected by BSC Stationary Sales (BSC) following the company’s review of available market offerings in routing and scheduling software. The aim of the software was to improve visibility into their fleet’s movements, and improve scheduling and routing efficiency.
Following the implementation of FLO, BSC achieved numerous improvements in: vehicle utilisation, delivery times, missing stock, and business growth.
BSC Stationary is a manufacturer and distributor of both locally produced and imported stationery to large corporate clients and retailers.
BSC was growing rapidly, but still utilised manual planning to route their fleet of vehicles. In addition, a lack of visibility into the operational end of the fleet resulted in the company hiring new drivers and purchasing new vehicles whenever a perceived bottleneck became apparent.
BSC did utilise a tracking service provider, C-Track, for security and driver performance purposes, but felt that the information could be used more effectively in other areas.
BSC’s routing and scheduling solution had to achieve four primary objectives:
- Allow them to use their fleet of 25 vehicles more efficiently, thus minimising the need for new staff hire and vehicle purchase.
- Tie into the C-Track tracking system to allow BSC to see visually where the vehicle was travelling and how far it was deviating from its planned route.
- Automate the scheduling process and put the scheduling function under system control; thus removing responsibility from the hands of a single planner and thereby reducing business risk.
- Integrate with their sales order system.
After a review of the available options, OPSI FLO was selected due to its customisability and high ROI potential. Following standard data collection and review of BSC’s existing logistic infrastructure, the implementation objectives were to:
- Provide a means for BSC to run both FLO and manual planning in parallel
- Import the order data and tracking data (C-Track) into FLO and display the information accordingly.
- Demonstrate the product during a pilot phase, which would include the training of the relevant personnel.
- Provide custom development where required for unique issues not currently catered for.
The project ran over the course of a month, with a six-month pilot during which further modifications to the program were made.
During the course of the pilot period, BSC were able to measure the improvement of vehicle utilisation, which was 15% overall.
BSC were able to now use the tracking data far more effectively by comparing visually the planned route to the tracked, actual route taken by their staff drivers, and were able to identify a number which were committing fraudulent activities. Following the identification and disciplinary actions taken against said individuals, delivery times improved and missing delivered product decreased.
The project also resulted in an unintended advantage; BSC started using the visual information of the geocoding tool to identify areas with high and low percentages of customers, and focused their marketing and sales accordingly.